Nero Work is run by Nero Engine Group Ltd (company 16521432, England and Wales). We keep the least we need to match a job to a trade and keep a fair record. We never sell your data and we never hold job money.
Who we are
Nero Engine Group Ltd is the data controller for Nero Work. Contact us about anything on this page at hello@neroengine.com.
What we keep
Sign in: if you sign in with Google we keep Google's account number for you, not your password. Google tells us your email address so we can confirm the sign in. If you sign in with an email code we keep a one way scrambled copy (a hash) of your email address, and the address itself only for the 15 minutes the code is valid.
Homeowners: the job you post (the trade needed, what is wrong, how urgent), the area and, once a trade accepts, the address of the job. The street stays hidden from every trade until one accepts.
Trades: your business name, your Companies House company number, the trades you cover, your area, your working rules (for example emergencies only) and your job history and ratings on Nero Work.
Records: offers, accepts, passes, completions, sign offs and receipts, so either side can see what happened.
Why we keep it
To run the service you asked for: matching a job to one checked trade at a time, and showing both sides the record (UK GDPR: performance of a contract).
To keep the exchange safe and fair: checking trades against the official Companies House register and stopping abuse (UK GDPR: legitimate interests).
To keep records the law asks us to keep, such as fee receipts (UK GDPR: legal obligation).
Who else sees it
The other side of a job: a trade sees a job's details and, after accepting, its address. A homeowner sees the trade's business name, checks and rating.
Companies we use to run Nero Work: Cloudflare (hosting and storage), Resend (sign in code emails), Google (sign in, only if you choose it), Companies House (the public register, we send only a company number) and Stripe (payments, when they are switched on). Each one handles data only to do that job for us.
Your own AI assistant: Nero Work answers the AI you connect (for example Claude or ChatGPT). What that assistant does with the answers is covered by its own privacy policy.
Money
Nero Work never holds job money and never sees full card numbers. When payments are switched on, Stripe holds and releases the money. Today Nero Work is in test mode and no real money moves.
How long we keep it
Unused sign in codes are deleted after 15 minutes. Account and job records are kept while your account is open and for up to 6 years after the last job, because fee and tax records need that. Then they are deleted.
Your rights
You can ask for a copy of your data, ask us to correct it, delete it, or stop using it, and you can move it elsewhere. Email hello@neroengine.com and we answer within one month. You can also complain to the Information Commissioner's Office at ico.org.uk.
Where it is stored
Nero Work runs on Cloudflare's network, which can process data outside the UK. Where it does, it is covered by the UK International Data Transfer Addendum or an adequacy decision.
Changes
If this page changes in a way that matters, the date at the top changes and signed in users are told through their AI the next time they use Nero Work.