Nero Work is a job exchange run by Nero Engine Group Ltd (company 16521432). It passes a homeowner's job to one checked trade at a time. The contract for the work itself is between the homeowner and the trade.
Test mode
Nero Work is in test mode. Jobs, trades and payments may be examples, no real money moves, and the service can change or stop at any time while we build it.
What Nero Work does
A homeowner's AI posts a job. Nero Work offers it to one checked trade at a time for a short window. If that trade passes or does not answer, the offer moves to the next trade. Nero Work is not the trade and does not do the work.
Trades
You must run a real business, give a correct Companies House company number, hold the qualifications and insurance the job needs, and only accept jobs you can do. Nero Work checks the register, but you stay responsible for your work and your paperwork.
Homeowners
Describe the job honestly, give a correct address, and be there or reachable when the trade arrives. The address is shown only to the trade who accepts.
Money and fees
When payments are switched on, Stripe holds the job money and releases it to the trade when both sides sign the job off. Nero Work never holds job money. Nero Work charges the trade a success fee of 2 percent of the job, at most 99 pounds, only on jobs both sides sign off. The trade also pays Stripe's card processing fee for that payment, at cost, the same as they would on a card reader. Both are taken from the trade's payout and shown as two separate lines. Nero Work adds nothing to the card fee. Today payments run only in Stripe's test sandbox, so no real money is charged.
Fair use
No fake jobs, fake trades, harassment, or attempts to get round the exchange's checks. We can pause or close an account that breaks these rules, and we tell you why.
Our responsibility
We run the exchange with reasonable care. We are not responsible for the quality of the work done, which is between the homeowner and the trade. Nothing here limits rights you have by law as a consumer.
Law
These terms are governed by the law of England and Wales. Questions: hello@neroengine.com.